TelePacific’s New Hosted PBX Service Offering for Small and Medium-Sized Businesses

Los Angeles, California-based TelePacific – a CLEC serving small and medium-sized businesses – recently made a new addition to its IP voice and data services portfolio: hosted PBX. The new service comes on the heels of many requests from agents in the telecom industry, and TelePacific’s channel chief, Ken Bisnoff, is happy to say that their voices have been heard. It was recently reported that Bisnoff announced that TelePacific was indeed listening to those requests, “and with the addition of hosted PBX to our product line you will be able to offer more comprehensive solutions and therefore expand your customer base.”

One of the most attractive aspects of a hosted PBX service is that it allows customers to link to a managed PBX that is off-site, which provides them with the same features of an on-site PBX, but devoid of costly capital necessary to purchase and maintain PBX equipment. And due to the fact that hosted PBX is a cloud-based solution, there is no need for you or your business to worry or fret over software and hardware upgrades because TelePacific takes care of that for you – without impacting customers’ services.

Currently, TelePacific provides two types of hosted PBX services; an entry-level service for those companies looking for PBX abilities along with an interface that is user-friendly , and an enterprise-level for businesses that require sophisticated features, including call center, CRM and Outlook integration, call recording, etc.

So, are you and your business an ideal candidate for hosted PBX? You probably are if you answer yes to any of the following questions:

• Do your business’s technology and equipment needs change regularly?
• Are you are a small or start-up business that is either short on capital or unwilling to invest in telecom equipment?
• Is your business is short on space or time to devote to housing and managing an owned phone system on a daily basis?
• Would you rather have the predictability of monthly service fees than maintenance and equipment expenditures?

TelePacific’s head of the managed services channel, Brandon Chaney, noted that their hosted PBX solution gives customers that are hesitant (or for any reason are not capable) of investing in a PBX system and equipment a service that is capable of meeting their unique needs.

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