Operator Assisted conferencing
Operator Assisted audio conference calling is a scalable, customized conferencing solution that lets you streamline and manage your most demanding conferences. Whether your audience is a dozen executives, investors and analysts or a 3000 member sales force, our partners brings everyone together in one seamlessly planned, managed and executed event. Reservations are made over the phone or online, and you can add extra features, like Q&A, recording or transcription, to ensure you get everything you need from your call. At the time of your conference, participants dial a toll-free number and are greeted by an operator who places them into your meeting. Whether you’re communicating to employees, investors or customers, our partners can accommodate your business needs with a level of professionalism unmatched in the industry.
Multiple levels of services, from operator assisted to fully managed calls – All service levels include an experienced conferencing expert to help you plan and conduct successful conferences. With your goals and meeting scope in mind, that expert arranges reservations, coordinates specialists for enhanced services and ensures delivery of post-conference reports and recordings.
Pre-Call
Rely on our partner’s knowledgeable specialists to ensure that your meeting comes off without a hitch. They can assist you with all aspects of planning your conference.
Get everyone on the same page by using fax, email or voice broadcast services to disseminate relevant information to all participants.
Add an extra layer of security and make sure only invited participants attend the conference by issuing a password that’s required to join the call.
Set a formal tone for your call by using music entry. All participants are placed on music hold until you are ready to begin the conference.
Maintain order during your conference by having the operator run the call in lecture mode. Participants’ lines are muted during the call to ensure there are no interruptions.
During the Call
Keep your conference on track by knowing who is on your call and engaging your participants. An expert operator is always available to immediately respond to requests or offer assistance.
Digitally record your call for future playback and for those who were unable to attend it live. The call can be played back by dialing a toll-free or toll number for easy 24/7 access.
Request the roll call option for smaller, more formal conferences. An expert operator will conduct a quick roll call before your conference begins to ensure that expected participants are on the line.
Increase interaction and engage your participants during your conference by using the polling option. Survey participants by asking pre-determined questions and get the results before the call is over.
Use a communication line during your call to privately speak with the lead operator and manage the behind-the-scenes issues.
Easily control your conference with keypad commands that allow you to summon an operator, mute/unmute all lines, mute/unmute your own line or lock the conference.
Post-Call
After your conference, access comprehensive post-conference reports that provide detailed participant information and feedback.
Learn who listened to your recorded conference, keep track of call participants, or receive a professional transcription of what was said on your call.